Item must be in Brand New condition just as you received it. All tags must be attached. Steps for exchange:) UPS or Fedex the item back to us at K&S ATV ACCESSORIES&MORE | 5041 Spencer Hwy Ste. 103 | Pasadena, TX 77505 ) Email us with the tracking number )  Once we receive your  item we will send your new item. (Steps for refund: with in 30days 1) UPS or FedEx the item back to us at K&S ATV ACCESSORIES&MORE | 5041 Spencer Hwy Ste. 103 | Pasadena, TX 77505 2) Email us with the tracking number 2) Once we receive your item we will refund your money minus $25.00 restocking to cover our costs. Our Goal is to keep 100% of our customers happy with their purchase!